Century is a boutique underwriting agency that specialises in Motor Fleet Insurance. Priding themselves on high quality customer service and working closely with their broker agencies, Century are focussed on driving process and cost efficiencies, so they remain competitive in the market.

With policy holders spanning diverse industries and professions, a large network of UK based brokers and multiple capacity providers, Century were looking for a complete underwriting platform that could simplify their backend policy management and streamline their operational activities.

After identifying the limitations and technical shortcomings of their existing platform, which included a lack of automation and excess repetitive manual tasks, Century came to market seeking a modern, technology enabled solution that would safeguard their long-term future by ensuring the business remains attractive and relevant to brokers, clients, investors and capacity providers.

Focussed on finding a solution that would not only resolve all of their existing platform’s deficiencies but provide the business with a technical competitive advantage, Century’s procurement process was exhaustive, reviewing virtually all solutions readily available.

However, the leadership team grew frustrated after realising that Century’s way of working would have to be adjusted to fit into the inflexible systems they were presented. Furthermore, each offering was strikingly similar in functionality, making it extremely hard to identify the true benefits of each and whether any could accommodate the complex requirements of an MGA, such as Century.

A more pressing challenge though, was finding a solution that could handle Century’s product line – motor fleet insurance. A seemingly simple product at face value, which actually required significantly more administration and management than many other risks. As a result, Century understood that the technology chosen had to cope with large volumes of calculations, adjustments and rating changes amongst other things – which had proven a step too far for their existing system and was looking unachievable with many of the vendors they demoed.

With a clear set of objectives, including the optimisation of their sales and admin processes, a reduction in manual labour requirements and increasing profitability through operational efficiency gains, Century’s wishlist was long but the business had to ensure any solution chosen was commercially viable for an MGA model - thus ruling out a large proportion of vendors who impose, as standard, prohibitive platform fees based on GWP, which would ultimately reduce Century’s profitability and jeopardise the success of the project.

In the end, the solution was simple. Create an insurance platform that genuinely caters to the needs of MGA’s, broker’s and insurer’s – welcome to Evo.

Founded by insurance veterans, Richard Vere and Guy Fraser (Century’s CEO), Evo is a platform born from the frustrations experienced in procuring insurance software and a realisation that their combined experience could deliver a product that would satisfy the needs of many other insurance businesses in the market.

The result is a platform that not only delivers on all of Century’s procurement objectives but also a system that can genuinely flex to the needs of every insurance fulfilment model, whilst being simple to adopt and commercially viable in an industry where profit margins are key.

With Evo’s flexible building blocks, Century’s entire policy management process was rapidly digitised. The platform was fully customised to fit the Century workflow with milestones, stages and KPI’s clearly identified and integrated from the bottom up. This meant that everything from pre-sales, through administration, claims and renewals was all in one place, providing additional efficiency through digital processing and removing inefficient paper passing, re-keying and manual communications at all stages of writing business.

To further boost productivity, Evo’s core “teamwork” functionalities were utilised. This included the direct integration of Microsoft 365, along with streamlining internal and external communications, optimising each departments tasks and workflows, and improving the management of all the business’s KPI’s.

By working closely with Century’s individual teams, Evo’s dedicated migration specialists (“Evo Architect”) identified inefficient, repetitive tasks and using the power of Evo AI the majority of these were fully automated - often reducing staff functions to purely supervisory roles, thus cutting individual workloads substantially.

With Evo AI acting as an additional member of Century’s team, it was further utilised to connect the business’s disparate systems without the need for continuous human intervention. As a result, Evo AI assumed responsibility for the handling of all external data, including validation and two-way communication with 3rd party suppliers, in turn optimising the error correction process.

To satisfy Century’s MI objectives, Evo’s data warehouse solution was deployed, providing an integrated dimensional model facility and easy to use data storage system. This was further enhanced with Evo AI that provides real time insights and effortless report building. Plus, a Power BI integration that helped management visualise and query data quickly.